Customer Satisfaction

Customer Satisfaction is important to us.

Our pledge: We will do our best to provide to provide a meaningful, quality learning experience.

Returns and Refunds:

The information on this page is to outline our refund policies in the event that you would ever be disappointed in a seminar or a product ordered from Arne Electro-Tech

Seminars:

If you are dissatisfied with the quality of experience in one of our seminars, please be sure to let us know at the time of the seminar. If you do not contact us until after the seminar date, no refund will be allowed.

We will do what we can to accommodate your needs. A refund may be made based on the percentage of the seminar you have attended and continuing credit hours issued to you. If you withdraw from a seminar during the first one fourth of the scheduled hours of the seminar a full refund will be issued, less the cost of expended materials and books. No state continuing education credit would be issued in the event of such a refund.

Our many satisfied customers over the years have been our best source of advertising.

Books and products:

If you order books or other products from a link on one of our sites to another vendor (such as Amazon.com), their return or exchange policy must be adhered to, and you will need to deal with them in all transactions.

If you order books or products from us that are shipped by us from our normal stock, we will honor a 30 day money back guarantee as long as the books or products are in new, resaleable condition and you provide satisfactory receipt or proof of purchase. The cost of returning the books in new condition to us will be at your expense. Please contact us in advance for shipping instructions and a return authorization.

No returns will be allowed on any items that we special ordered for you, or on close-out items.

Over the course of time, if we ever have a product offered for sale that has a unique return policy that differs from the above statement, the return policy for that item will be noted with the product description. An example might be a software product that could not be returned after the seal is broken.

Video tapes:

Unfortunately, it is difficult to accept returns of video tapes once they have been viewed. If you are dissatisfied with a video produced by Arne Electro-Tech, please contact us within a week of receiving the order. We will do what we can to resolve the situation, and a refund may be granted in cases where we can be assured that the video tape has not been copied.

Any video tapes that we might offer for resale over the course of time that are produced by someone other than Arne Electro-Tech will be subject to the return policies of the supplier of that video tape product. We will do our best to make a note of their return policies in the product description.

Shipping:

When ordering a product that will be shipped to you, please allow five to ten business days for delivery within the United States. If we are out of stock on an item, we will contact you if the delivery is expected to take longer than ten days.

In most cases, you should have your order in less than seven days. If you have a need which makes delivery time critical, please let us know. We can make arrangements to ship using higher priority shipping methods at a small additional charge.

There will be additional charges for shipping outside of the United States as necessary to cover the additional expenses incurred.

Register for the Exam Prep Seminar

If you are not able to come to a seminar, start with the Exam Prep Books

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without prior written permission from Arne Electro-Tech